We have received many requests to cancel Google authentication for 2FA perhaps due to stolen phone or a phone factory reset.
There is a way to back up your Google authenticator so you have to cancel or disable on purpose when your phone is stolen or reset.
When you are setting up your Google authentication, there will be a Secret Key just beneath the QR code. Simply back up the Secret Key and the QR code for recover your Google authenticator.
Comments
3 comments
google authenticator is great,but i have a problem to use it.
@sukardi
No worries, please feel free to let us know the problem by submitting a request on the top! We will do our best to help.
What if we lost out phone without backing it up
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