If you are unable to log on your Hashnest account due to the following scenarios:
- Phone device or number is misplaced or missing
- Google authenticator is not working or inaccessible
- Lost password and unable to reset on your own
Please contact our support team by submitting a request ticket or write an email to support@hashnest.com and attach the below document for a quicker account assistance:
1. A clear picture of your official photo identification card.
This is usually a driver's license or passport, but it can be any government issued photo ID.
2. A picture of you holding your ID.
3. A picture of yourself holding the paper writing
Please disable/change/reset my Google authenticator on my Hashnest account: xxxxxxx@xxxxxxx.xxx
After we have received and verified all these info, we will make the necessary change within 3 working days.
Comments
1 comment
Hello, I cannot enable any verification or number because it sends an SMS that never arrives.
Cannot withdraw, no answer, nothing. No announcement to withdraw because they are closing, no response on support, email support@hashnest.com does not exist.
My funds are locked in your system and it seems I am not the only one.
To others be aware, dont deposit any funds on Hashnest, they are most likely closed and will never refund.
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