My phone, Google authenticator or 2FA is not working

If you are unable to log on your Hashnest account due to the following scenarios:

• Phone device or number is misplaced or missing
• Google authenticator is not working or inaccessible
• Lost password and unable to reset on your own

Please contact our support team by submitting a request ticket and attach the below document for a quicker account assistance:

1. A clear picture of your official photo identification card.

This is usually a driver's license or passport, but it can be any government issued photo ID.

2. A picture of you holding your ID.

3. A picture of yourself holding the paper writing

Please disable/change/reset my Google authenticator on my Hashnest account: xxxxxxx@xxxxxxx.xxx

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After we have received and verified all these info, we will make the necessary change within 3 working days.