It could be due to several reasons:
1. You have a wallet balance that is negative, regardless of the currency, you will not be able to make any withdrawal at all. Please top up sufficient amount to make your wallet balance is not negative before you withdraw.
2. Withdrawal services may be unavailable temporarily due to maintenance. Hashnest from time to time will do a wallet maintenance. After the maintenance, you will be allowed to make a withdrawal.
3. You do not meet the minimum withdrawal amount, you will not be able to make any withdrawal. Always ensure that your balance amount is sufficient before making any withdrawal.
You may wish to check what is the minimum and maximum withdrawal limit?
4. If your balance is sufficient but still unable to make any withdrawal, it could be due to incorrect wallet address. Confirm that your wallet address is valid before you withdraw. Make sure you are using the right wallet for the right coin!
5. 2FA failure. If you failed to verify your account with 2FA, you cannot withdraw. Follow the instructions here if you find that your phone, Google authenticator or 2FA is not working.
6. You have recently reset your password, trade PIN or 2FA. Any changes made to your account settings will lock your account for withdrawal or any trade order for a period of 72 hours. Your account will show the duration countdown and once 7 days have passed, you will be able to make a withdrawal.
7. Your account security was compromised and Hashnest locked your account to prevent unauthorised withdrawals. Please contact us ASAP.
If you had try to resolve the issue by following the steps above but still receive an error message from us, contact us immediately for assistance.
Comments
7 comments
Hi
Good project
hi
I have a issue and I've sended you many many messeges but nobudy answers me
I DONT GET VERFICATION CODE ON MY PHONE
please help me
Every time I want to withdraw my funds, I get an error and the withdrawal is blocked for 3 days, I have followed all the steps that you indicate to solve it but it is impossible to withdraw funds, I feel scammed by you, I want my funds
I have tried to withdraw my funds three times now. and get locked every time. I even tried withdrawing the amount minus the added fee and still got locked. Please tell me how to withdraw!
i want to withdraw account isnt locked nor it is frozen everything is is active but can you telll WHY CANT I WITHDRAW MY LITECOINS FOR ALREADY 1 YEAR??? IM ALREADY IN LOSS OF -50% + im sending you thousand of messages and no one is anwering do you even have anyone in support center.
Same issue here. i CAN'T WITHDRAW MY LITECOINS!!! The deposit button works but the Withdrawal button is inactive!
my account is KYC'd and active. I've tried to send messages on Twitter and raise support tickets here too. No Reply. HELP!!!
Could anyone solve the litecoin withdrawal problem? I have the same problem.
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