1. Ensure that your phone number is correct or updated in your Hashnest account to receive the verification code.
2. Make sure your telecom carrier is not blocking any SMS. Similar to email, some telecom carriers do have filter systems that can block text messages.
3. Turn on your Google authenticator in your account. This automatically sets Google authenticator as the default 2FA. So that in the case when your phone is not receiving SMS, you can still use Google authenticator to proceed.
If you are having trouble accessing your Hashnest account due to the SMS failure, please write in to us using “Submit a request” below for account recovery assistance. We recommend binding your account to another trusted phone number to receive SMS verification codes.
Comments
7 comments
Can I change my phone number?
Hi @fernandohabert, thank you for your comment. Yes you can, please write in to us by submitting a support request above.
Hello? i did not recieve sms code. How i can change verification method on Google authenticator?
@Ying I have submitted #7836 and #7837. No reply yet.
how to change my cell phone number?
how to change my cell phone number?
the number that is registered in my account I no longer have. that's why i don't receive the sms
Me ajuda a mudar o número de telefone. Não tenho mais acesso a esse número
Hello, I cannot enable any verification or number because it sends an SMS that never arrives.
Cannot withdraw, no answer, nothing. No announcement to withdraw because they are closing, no response on support, email support@hashnest.com does not exist.
My funds are locked in your system and it seems I am not the only one.
To others be aware, dont deposit any funds on Hashnest, they are most likely closed and will never refund.
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