Date of Revision: 27 June 2019
Information Hashnest Collects
When we require certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any information you provide to us that is not required is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you all of our Services when you do choose not to share certain information with us.
The types of information we collect:
1. User information you provide to us at account registration.
When you create an account at Hashnest, you provide us with personal information that includes your contact information (email, name, and a password). You can also choose to add an active mobile number for SMS or Google Authenticator to be used for 2FA for additional account security.
2. Formal information you provide to us when authenticating user identity.
When you request for account recovery or assistance and/or compliance purposes such as KYC, we require you to undergo user identity authentication. This entails collecting formal identification which include but are not limited to Tax ID number, passport number, driver’s license details, national identity card details, photograph identification cards.
3. Information we collect as you use our Services
3.1 Usage and log information
We use a variety of technologies, including cookies, local storage such as browser web storage or application data caches, databases, and server logs to monitor and collect log information sent by your browser. This log information may include: IP address, browser type, browser version, page of services you visit, access time and date, time spent on these pages, and more statistical data.
In addition, we may use third-party services to collect, monitor, and analyse such information to enhance the functionality of our Services. These third-party service providers can only view the use of your personal data when needed to perform tasks on our behalf.
3.2 Transaction information
We may request for transaction information including e-wallet addresses, deposit and withdrawal snapshots, account balances, trade history, order status and payout data.
How Hashnest Uses Your Personal Information
1. To provide and maintain our Services
Our primary purpose in collecting your personal information is to provide you with and maintain a secure, smooth, efficient, and customised Services.
2. To measure our Services performance and improve your experience
We continuously measure and analyse your personal information to better understand the way you use and interact with our Services. This is conducted by our operations team to continually improve our Services and to resolve issues with the user experience. In addition, we use such information to improve the content and layout of our website and applications, and to develop new services.
3. To communicate with you
We use your contact information to interact with users directly when providing customer support, to keep you updated about our Services, to provide transaction-related information, and to inform you important developments or announcements. We use information about your usage of our Services and your contact information to send you marketing communications about our new releases; to deliver targeted marketing; and to provide you with promotional offers.
4. To provide customer service
We process your personal information when you contact us to resolve any questions, issues, or to troubleshoot problems when you use our Services. We may process your information in response to another customer’s request, as relevant. We cannot provide you with our Services without such information.
6. To ensure network and information security
We process your personal information in order to protect our Services and you. We use your usage data, online identifiers and log information to enhance security, monitor and verify identity or service access, combat spam, phishing or other malware or security risks. We analyse user activity with the goal of detecting suspicious behaviour early to prevent potential fraud and loss of funds.
7. To comply to legal and regulatory requirements.
Some of our Services are subject to laws and regulations requiring us to collect and use your personal information, formal identification information, online identifiers, and/or usage data in certain ways.
How is Your Personal Information protected
We understand how important your privacy is, which is why Hashnest has a number of security measures to to protect the security and confidentiality of the personal information you entrust to us. However, please note that we cannot guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will not occur. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information. Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us.
International transfer of personal information
By submitting your information, you agree that your information, including personal data, may be transferred and stored computers and systems located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. In the event of such transmissions, we will endeavour to ensure that your information is protected to the same extent as is specified in your country.
Third party links
Our Services are not directed at person under the age of eighteen (18). If you are a parent or guardian and you are aware that your children has provided us with personal data, please contact us. If we discover that a person under the age of 18 has provided use us with personal data, we will delete such information from our servers immediately.
How can you access or change your personal information
Retention of your personal information
We do not allow the deletion or deactivation of user accounts, permanently or not. We will store your personal data as long as is necessary to fulfil the purposes for which we collected it, including other purposes if or as long as the law allows us store it for particular purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes.