Account Settings

Register with Hashnest

• How do I create an account?
• What info do I need to set up an account?

Manage my Hashnest Account

• How to secure my account?
• How do I access my profile or account settings?
• What info can I manage or change in my account?
• How to change my phone number?
• Can I delete my account?

Account Security

• My account is temporarily locked due to security reasons
• How to identify phishing emails and other scams?
• What are the 2FA options available and how to turn on 2FA?
• How to back up Google authenticator?
• What is trade PIN? How to set, change, reset my trade PIN?
• How do I change the frequency of my trade PIN verification?

Problems with Hashnest Account

• I can’t sign in to my mobile APP
• I did not receive a SMS verification
• I can’t change or update my email address
• I have lost or forgotten my password
• My phone, Google authenticator or 2FA is not working